Returns
Thirty days to change your mind — and your consumer guarantees on top of that, always.
Your rights come first
Everything below is something we offer on top of the law. It adds to your rights under the Australian Consumer Law and never replaces them.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty, damaged, or not what we described
Email [email protected] with your order number and a photo. You won't pay postage, and there's no 30-day limit on this — consumer guarantees last as long as is reasonable for the kind of product.
If the problem is a major one, the choice between a refund and a replacement is yours, not ours. If it's minor, we'll replace the box — these are printed cards, so repairing isn't a sensible option for either of us.
Changed your mind
You have 30 days from the day your order is delivered. The box needs to come back unopened and unused, with its seal intact — the whole point of the set is that the messages are a surprise, and we can't send an opened box to somebody else.
- Email us first so we can give you the return address.
- Return postage is yours to pay, and we'd suggest tracking it.
- Once it's back with us and checked, we refund the price of the box to your original payment method, usually within a few business days.
- If you chose the $3.00 express upgrade, that portion isn't refunded on a change-of-mind return, as the postage has already been used.
Ordered the wrong thing, or it hasn't shipped yet
Tell us before it's posted and we'll cancel or fix the order outright. Nothing to send back, nothing to pay.
How to start a return
Email [email protected] with:
- your order number (it's on your Stripe receipt),
- whether it's a change of mind or something wrong with the box,
- a photo, if something is damaged or faulty.
We'll reply with the return address and what happens next. We're a small business, so it's a person answering, not a ticket queue.
More information
For what shipping costs and how long it takes, see shipping. If you want to read your consumer guarantees in full, the ACCC explains them at accc.gov.au.
Last updated 11 August 2026.